Long queues, poor service and long processing times - your customers probably complain about this all over the world. The reason is simple: master data changes and customer inquiries occur every day via various channels and keep your employees busy all day long.
With clever front-end automation, the majority of your manual activities can be automated holistically, intelligently and sustainably, and your employees can take care of your most important asset - your customers.
To ensure that customers have the best possible experience, you and your partners need a logistics process in which everyone speaks the same language.
Wouldn't it be great if there was a central console that allows you to keep track , automate and optimize your entire delivery process, including subcontractors, end-to-end? This inevitably leads to fast turnaround times, less bureaucracy and (almost) no interfaces. And yes, the solution already exists...
Okay. Your processes are under constant scrutiny from compliance, regulators and even your customers. So when it comes to automation, you'd better focus on non-critical processes.
If you make it transaction-safe, use a consistent language, and seamless process documentation via BPMN 2.0, then your core processes can be automated to a large extent. Will you believe it when you see it?
There are the 3 R's that will cause work for you and mess up your processes: Retours, returns, and reshipments. Especially in a hybrid world of retail, the manual effort for retailers has increased massively.
Don't worry - a fourth "R" could take away exactly this extra effort and reduce it to a minimum: Robotic Process Automation.
Not only, with the emerging of various comparison portals, your customers change utility providers like their own underwear. It's hard to imagine the enormous bureaucratic pressure you're under due to constant contract changes or special orders.
No need to worry: Virtual agents can relieve your employees and make the changes. In this way, RPA creates more freedom for your employees to take care of the important needs of your customers.
Vehicle registration office, passport distribution office or road maintenance department - no matter where you are, you are faced with a mountain of manual work.
Agents don't clean the streets (yet), but at least they manage to get a grip on the bureaucracy behind it. record changes in data records and shorten the timeperoid of your processes so that our citizens are happy to visit the district office again.
Would you like to see what is possible for your municipality?
Digital media consumption is causing your entire line of business to reinvent itself from the ground up.
From new subscription models to complaint management for your analog products, you're asking yourself: How do you easily get your formerly very customer-focused manual contract management into your new digital structure?
If you want, we'll tell you.